FAQ’S

Tenants:

Once I have submitted an application how long does it take to process and get back to me?

The process generally takes 24-48 hours depending on your references. Once we have done all reference checks the application is submitted to the owner. You will be notified as to whether or not you have been accepted.

Will I complete the in-going condition report before I move in?

No. Before you collect the keys we will conduct the in-going condition report including photographs. On your move-in day you will be given two copies to make any additional comments you may have.

If I have a maintenance issue can I call you after hours?

Yes, but only if it is urgent. An urgent repair such as an oven break down, heater break down or hot water service problem, must be attended to within 48 hours. If the maintenance is general, such as a leaking tap or leaking toilet, please send a maintenance request in writing to either info@allaboutrentals.com.au or fax 5940 8220. General maintenance must be carried out within 14 days of being submitted in writing.

What is considered an urgent repair? 

Emergency repairs are those that could cause injury to tenants or damage to the property, and may include:

  • Broken or burst water pipes
  • A blocked or broken toilet (if a second toilet is not available)
  • A serious roof, or gas, leak
  • Dangerous electrical faults, dangerous power points, loose wires etc
  • Flooding, rainwater inundation inside the property, or serious flood damage
  • Serious storm, fire or impact damage (i.e. impact by a motor vehicle)
  • Failure or breakdown of the gas, electricity or water supply
  • Failure or breakdown of an essential service or appliance for water or cooking
  • Hot water service failure on a weekend, or long weekend (this would not be considered an after hours emergency if this occurs on a week night)
  • Faults or damages that make the premises unsafe or insecure
  • Faults likely to injure a person, cause damage or extreme inconvenience

When will the first inspection be carried out?

Routine inspections are conducted 3 months after you move in and then every 6 months. You will be given at least 7 days notice in writing prior to the inspection and a reminder text message the morning of the inspection.

How can I renew my lease?

The lease renewal is generally looked over 60-90 days prior to your lease expiring. We will contact you to find out your intentions and then discuss this with the landlord. You will be notified if the landlord looks to increase the rent also.

What do I do if I know my rent is going to be late?

Contact us immediately. Do not wait for us to contact you as this may effect your future rental history with All About Rentals. Landlords need to know to make alternative arrangements for their loan repayments, so the sooner we know the better.

What happens if I need to break my lease?

Refer to your lease agreement. You will need to pay rent up until we find a new tenant, pay a pro rata letting fee, any advertising costs and also the national tenancy database check on the new ingoing tenants.

What do I do if I want to get a pet?

You must gain permission from the owner first. If the owner agrees to you having a pet, a pet clause may be put in place.

I’ve misplaced my keys, what do I do?

We generally have a spare set of keys on hand. If it is during business hours/days please call us on 1300 900 1825 to arrange access. If it is after hours you will need to contact a locksmith at your cost.

How much notice do I have to give if I am going to move out?

If you are on a periodical lease you must give at least 28 days. If you are in a fixed term lease you must stay out the remainder of your lease but give 28 days notice prior to the lease expiring that you will be vacating. It is highly recommended to give as much notice as possible.